This position will be the conduit experience between customers and the local service center. We believe that customer service is the differentiating aspect of the service center success, and it will be this positions job to bring the highest level in the industry. Garage door growth, maintenance, and development will be a strong focus for this role.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Write all orders live at the service center
- Manage garage door part numbers
- Manage garage door quotes
- Manage all requests for garage door inventory increases and decreases
- Schedule delivery routes – communicate lead times and schedules to customers
- Coordinate all special-order requests for garage doors, both commercial and residential.
- Build BOM’s in the ERP system for all garage doors that will be pull directly from inventory.
- Tele market all local customers that use garage doors to win new business
- Oversee incoming phone calls that come into the service center
- Organize and prepare all cash deposits for the bank
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Reduce slow-moving products to keep inventory turning
- All other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Ability to frequently bend, stretch and lift to fifty (50) pounds
- Physical ability to do work requiring frequent sitting in front of a computer for 8+ hours per day
- Office role requiring heavy use of computers, email, and telephones
COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:
- Exhibits willingness to share innovative ideas to make processes better
- Exhibits willingness to work in a team environment
- Basic math, counting, and reasoning skills
- Patience with problems and issues
- Able to change focus frequently and often while being detail orientated and well organized
- Ability to communicate effectively with senior management, inter-department personnel, and other serve center team members
- Strong time management skills
- Ability to read and empathize with customers and a have good customer service attitude
- Ability to manage and work in a demanding and fast environment
- Strong computer skills and proficiency with Microsoft Office
- Willingness to learn, make mistakes and good sense of humor
- Strong work ethic and positive attitude and language
EDUCATION & EXPERIENCE:
REQUIRED: High School Diploma or equivalent
PREFERRED: Some College
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.
